Information We Collect
When you contact us or use our services, we may collect:
- Name and contact information (email, phone, address)
- Property address and pool details
- Service history and communications
- Photos of your pool and equipment
- Payment information for billing purposes
How We Use Your Information
We use your information to:
- Provide pool maintenance and repair services
- Communicate about service visits and issues
- Send service reports and documentation
- Process payments and billing
- Improve our services
Information Sharing
We do not sell your personal information. We may share information with:
- Service providers who help us operate (payment processing, etc.)
- Equipment manufacturers for warranty service coordination
- Property managers when authorized by the property owner
- Legal authorities when required by law
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
Contact Us
If you have questions about this privacy policy or your personal information, please contact us:
Grey Shark Pool Services
Oak Island, NC
info@greysharkpools.com
910-250-8050
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.
Last updated: February 2026